Personalized Order FAQ
Every Jadez World order is made just for you. Here's everything you need to know before, during, and after your purchase.
Digital Proof Approval
Can I receive a proof before my order goes into production?
Yes. Digital proofs are available upon request and are sent to the email address on your order within 1–2 business days. Please review your proof carefully — once you approve, production begins immediately and no further changes can be made.
If I request a proof, how do I approve it or request changes?
Reply to the proof email with your approval or with specific revision notes. We allow up to two complimentary revision rounds. Additional rounds may delay your order and have additional fees.
What happens if I don't respond to a requested proof?
Your order may be delayed while we wait for your response. If you no longer need a proof, please let us know by replying to the proof email so we can confirm the next step for your order.
Production Timing
How long does production take?
Most personalized items are produced within 3–5 business days after proof approval. During peak seasons (holidays, Valentine's Day, Mother's Day), production may extend to 5–7 business days. Current timelines are noted at checkout.
Can I rush my order?
Rush production may be available for select items. Please contact us before placing your order to confirm availability and pricing.
Shipping & Transit Timing
How long does shipping take after my order ships?
Domestic orders typically arrive within 3–7 business days via standard shipping. Expedited options are available at checkout. Tracking information is emailed as soon as your order leaves our facility.
Do you ship internationally?
We currently ship within the United States. International shipping options will be announced when available — sign up for our email list to be the first to know.
Jadez World is not responsible for carrier delays once a package has been handed off to the carrier. If your tracking shows no movement for more than 5 business days, please reach out so we can assist.
Personalization Errors
What if I notice a mistake after approving my proof?
Once a proof is approved and production has started, we are unable to make changes. Please review your proof thoroughly before approving.
What if the error was made on our end?
If your item arrives with a production error that differs from your approved proof, we will reprint and reship your order at no charge. Please contact us within 7 days of delivery with a photo of the item and your order number.
What if I submitted incorrect personalization details?
If the item was produced exactly as specified in your order and approved proof, we are unable to offer a reprint. We recommend double-checking all names, dates, and spellings before approving.
Final Sale Policy
Because every item is made to order and cannot be resold, all personalized orders are final sale. We do not accept returns or exchanges on custom items unless the error was made by Jadez World.
If you believe there is an issue with your order, please contact us within 7 days of delivery. We're committed to making it right when the issue is on our end.
Gift Wrapping
Do you offer gift wrapping?
Gift wrapping availability varies by product. If it’s offered for your order, you’ll see the option on the product page or at checkout. If you don’t see it there, gift wrapping isn’t available for that item.
Will pricing be included in the package?
Gift-wrapping details are shown at checkout when the option is available. Pricing information is not added to the gift message.
Gift Messages
Can I include a personal message with my order?
Yes. Enter your message in the custom instructions box on the product page before adding the item to your cart. Please double-check your message before placing the order.
Can I send my order directly to the recipient?
Yes — simply enter the recipient's address as the shipping address at checkout. If you’re including a personal message, add it in the custom instructions box on the product page.
Still have questions? Reach out to us — we're happy to help.